Last updated: January 15, 2025
These terms govern your use of charlotteroofmaster.com and the services we provide as a Charlotte roofing contractor. We're Charlotte Roof Master, a roofing company serving Charlotte, NC, from Myers Park to Ballantyne. We handle roof repair, roof replacement, and commercial roofing. By using this site or hiring us, you agree to these terms. If you have questions, call us at 7044761263.
These terms apply to every interaction with our business, whether you're browsing our site, requesting a free estimate, or signing a contract for work. We aim to be clear and direct, like we are on your roof. You'll find our process, payment terms, warranty details, and your responsibilities here. We don't hide anything in fine print. If something's unclear, ask. We'd rather explain upfront than surprise you later.
We're licensed and insured in North Carolina. We follow local building codes and manufacturer specs. Our crew uses ring-shank nails, self-adhered underlayment, and proper starter course and field course installation. We don't cut corners on tear-offs or overlays. That's how we prevent rot, decay, and sag before they start.
We provide residential and commercial roofing services across Charlotte, including Myers Park, South End, NoDa, Dilworth, and Ballantyne. We fix leaks, replace worn shingles, install metal roofs, and handle storm damage from hail and wind. We also offer gutter installation and skylight work. When you call, we schedule a free inspection. We assess granule loss, end-of-life wear, and any areas where water might seep or wick into the decking.
You're responsible for giving us access to your property and ensuring the work area is clear. If you have insurance, we help with claims, but you handle the paperwork. We provide documentation and photos. We don't guarantee specific insurance outcomes. Payment is due upon completion unless we agree otherwise. We accept cash, check, or card. We don't offer financing, but we'll work with you on scheduling.
Our workmanship warranty covers defects in installation for as long as you own your home. Manufacturer warranties vary by material. We pass those through to you. We don't cover damage from improper maintenance, natural disasters, or unauthorized repairs. If a problem arises, call us first. We'll fix it fast.
Every project starts with a written estimate. It lists materials, labor, timeline, and total cost. You approve it before we start. If you request changes mid-project, we document them and adjust the price. We don't start extra work without your OK. We use a standard contract that outlines scope, payment schedule, and warranty terms. Read it. Ask questions. We sign it together.
Our estimates are valid for 30 days. Material prices fluctuate, so we lock in costs at contract signing. If you delay the project, we may need to update the quote. We'll always notify you before any price change. We don't charge for estimates or inspections. That's free, no strings attached.
Charlotte sees its share of severe weather. Spring brings tornadoes and hail. Summer brings thunderstorms. Winter brings ice storms. These events can cause granule loss, cracked shingles, and ice dams. If your roof suffers storm damage, we document everything with photos and notes. We help you file an insurance claim. We meet the adjuster on-site. We make sure you get paid for what's covered.
We don't inflate estimates to match your insurance. We price the work fairly. If the insurance company denies a claim, we explain why and offer options. We can repair the damage at our standard rate. You're never obligated to use us after an inspection. We just want your roof fixed right.
Our website is for informational purposes. You may not copy, reproduce, or redistribute our content without written permission. We own the text, images, and logos. You may link to our site, but don't present our content as yours. We're not responsible for third-party links or their content. We update our site regularly, but we don't guarantee it's error-free.
We collect basic analytics to improve our site. We don't sell your data. If you contact us, we use your info to respond. We don't share it with third parties except as needed for your project. You can request deletion of your data anytime. Just call us.
We take pride in our work. But no roof is indestructible. Our liability is limited to the cost of the work performed. We're not liable for consequential damages, like water damage to your belongings, unless caused by our gross negligence. We carry liability insurance and workers' comp. That protects you and us. If you have a dispute, we'll work to resolve it. If we can't, you can pursue legal remedies in Mecklenburg County.
We may update these terms occasionally. We'll post changes on this page with a new date. Your continued use of the site means you accept the changes. We'll notify you of material changes via email or a notice on our homepage. This page was last updated on January 15, 2025.
If you have questions about these terms or our services, call us at 7044761263. We're based in Charlotte, NC, and we serve the whole metro area. From Freedom Park to the Catawba River, we're here to help. We answer the phone during business hours. For emergencies, leave a message; we'll call back fast.
Call Charlotte Roof Master at 7044761263
We're not just a roofing contractor Charlotte NC trusts. We're your neighbors. We've replaced roofs on homes near Bank of America Stadium and repaired commercial flat roofs near CLT airport. We know Charlotte weather. We know Charlotte roofs. Let us take care of yours.
Get your free estimate today. No pressure. Just honest advice.