Last updated: January 15, 2025
Charlotte Roof Master is a Charlotte roofing contractor that serves homeowners across Myers Park, South End, NoDa, Dilworth, and Ballantyne. We fix roofs, replace them, and maintain them. This privacy page explains what information we collect when you visit charlotteroofmaster.com, how we use it, and what choices you have. We keep it plain and direct, the same way we talk over a roof estimate.
We collect two kinds of information. First, the basic stuff: your IP address, browser type, and pages you click. This comes from cookies and analytics tools. Second, the stuff you give us: your name, phone number, email, and roof details when you fill out our contact form or call us at 7044761263. We use that to send you a free estimate, answer questions about roof repair or roof replacement, and follow up after a storm.
We do not sell your personal information. We do not rent it. We do not hand it to third parties for their marketing. The only people who see your data are our crew, our office staff, and the software companies that host our website and send our emails. Those companies are bound by their own privacy agreements, and we pick ones that respect yours.
When you request a quote, we ask for your address so we can check your roof's condition. We might ask about your current shingles, whether you've had leaks, and if you've filed an insurance claim. That context helps us give you a real number, not a guess. We also record the date and time of your call, because that helps us schedule our crew efficiently.
Our website uses cookies to remember your preferences and to measure which pages get the most visits. For example, if you read our page about hail damage, we know that topic interests you. That does not mean we track you across the internet. We do not use cross-site tracking. We do not build a profile of you for advertisers. We just want to know what content helps you, so we can write more of it.
If you send us photos of your roof, we keep those too. They help us diagnose problems like granule loss, rot, or end-of-life wear before we drive out. We store those photos on a secure server, and we delete them after your project is done unless you ask us to keep them for warranty purposes.
We use SSL encryption on our site, which means the data you type into our forms is scrambled while it travels to us. Our office computers are password-protected, and only the people who need your info to do the work can see it. We back up our systems regularly, but we also purge old records. If you call us in 2023 about a roof leak and we fixed it, we do not keep your credit card number. We never store payment details on our servers; payments go through a PCI-compliant processor.
We train our crew on privacy, too. When a foreman writes down your phone number on a job sheet, that sheet stays in the truck until the job is done. Then it goes into a locked file. We do not leave your info lying around. We have seen what happens when a roofing company gets sloppy with customer data, and we do not want that reputation.
That said, no method is 100% secure. If there is a data breach, we will notify you within 72 hours and tell you exactly what was exposed. We will also post a notice on our homepage. We have never had a breach, but we plan like one could happen.
You can ask us to delete your information at any time. Call 7044761263 or email us through our contact page, and we will remove your name, address, and photos from our systems within 30 days. You can also opt out of marketing emails by clicking the unsubscribe link at the bottom of any email we send. We do not send spam; we send appointment reminders and seasonal maintenance tips.
You can disable cookies in your browser, but our site might not work as smoothly. For example, the form might not remember your zip code, and you might have to type it twice. That is fine. The choice is yours.
If you live in California, the CCPA gives you additional rights. You can request a copy of the personal data we hold about you, and you can ask us not to sell your data (we do not sell it anyway). We honor those requests for everyone, not just California residents. It is simpler that way.
We do not knowingly collect information from children under 13. If you are a parent and you believe your child submitted a form, contact us and we will delete it.
Our website uses Google Analytics to see how many visitors we get, which pages they read, and how long they stay. That data is aggregated. We see that 200 people visited our roof replacement page last week, not that you specifically visited it. Google may use cookies to track you across other sites, but we do not control that. You can opt out of Google Analytics by installing their browser add-on.
We also use a tool called Facebook Pixel on some pages. That lets us show ads to people who have visited our site, but only if you have a Facebook account and have not turned off ad personalization. You can control that in your Facebook settings. If you do not want to see our ads, we understand. We still fix your roof.
Sometimes we link to manufacturer pages, like GAF or Owens Corning, so you can check warranty details. Those sites have their own privacy policies. We are not responsible for what they do with your data. If you click a link and leave our site, you are on their turf. Read their policies if you care.
We also embed Google Maps on our contact page. Google may collect your location when you use that map. That is Google's business, not ours. We do not receive that location data unless you submit it to us in a form.
We update this page when our practices change. The date at the top of this page shows the latest revision. If we make a significant change, like starting to share data with a new vendor, we will post a notice on our homepage for 30 days. We will not change this policy retroactively to hide anything.
If you have questions about this policy or want to exercise your rights, call us at 7044761263. We answer during business hours, and we will get back to you within one business day. You can also write to us at our office in Charlotte, NC, though we do not publish our street address online to avoid spam. We are happy to provide it over the phone.
Thank you for trusting Charlotte Roof Master with your roof and your data. We treat both with the same care: we inspect, we fix, and we stand behind the work.